We use your details to respond to you. We do not sell your personal information or use advertising trackers.
Who we are
AstraViamo Limited, based in Nairobi, Kenya, is responsible for the personal information collected through this website. For privacy questions or requests, email info@astraviamo.com.
Information you share
When you contact us, we receive your name, email address, organization if provided, the service you are interested in and your message. We also receive information you choose to share in follow-up correspondence.
Only share what is needed to explain your enquiry. Please do not send passwords, payment details or confidential information about other people.
How we use it
We use your information to answer questions, discuss services you have requested and take steps towards a potential engagement. We may also use relevant information to protect the website from misuse, maintain appropriate business records and meet legal obligations.
Depending on the activity, we rely on taking steps at your request before a contract, our legitimate interests in responding to enquiries and protecting our services, or a legal obligation. Where consent is needed, we ask for it separately. Sending an enquiry does not subscribe you to marketing.
How long we keep it
Website enquiry delivery records are removed after 90 days. Related email correspondence may be kept for the duration of the enquiry or relationship, and where needed for business records, legal obligations or resolving disputes. These are separate from the website delivery records.
You can ask us about the information held in connection with your enquiry, including its retention and deletion. A deletion request may be subject to a lawful need to retain particular records.
Your rights and choices
You can browse without sending an enquiry. Subject to applicable law, you can ask to access your information, correct inaccurate information, object to processing, or request deletion. Where processing relies on consent, you may withdraw that consent without affecting earlier lawful processing.
Email info@astraviamo.com with your request. We may ask for enough information to verify your identity and locate the relevant records. Do not send identity documents unless we ask for them through an appropriate channel.
You may also raise a concern with Kenya’s Office of the Data Protection Commissioner. Its website explains data subject rights.
Browsing and measurement
This website uses simple totals, such as page visits and enquiry actions, to understand which information is useful. Those totals do not contain your message, email address or a visitor identifier. We do not use analytics cookies or advertising trackers.
Connection information may be processed to deliver pages, detect misuse and protect the service. Read our cookie and website data notice for more.
Security and updates
We use safeguards intended to protect personal information. No website or communication method can promise absolute security. Please contact us if you think information you sent has been exposed or misused.
This website is intended for people enquiring about business services, not for children. If a child has provided personal information, a parent or guardian can contact us to request its removal.
We update this policy when our practices change. The date above identifies the current version.